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Your complete guide to smarter, faster, and more accurate carbon management. The CarbonX Help Center is your go-to resource for everything you need to manage, measure, and reduce your organization’s greenhouse gas (GHG) emissions. 

Whether you’re getting started with your first facility or scaling enterprise-wide sustainability operations, this portal offers step-by-step guidance, best practices, and expert insights.  

CarbonX Provenance Standard

Policies and Templates

Terms of Service

Active Methodologies

Acredited Bodies

Welcome to the CarbonX Help Center  

The Product section provides detailed information about CarbonX’s sustainability and carbon management platform. Here you’ll find guidance on core features, modules, and tools — including data tracking, emissions reporting, automation, and analytics — designed to help organizations measure, manage, and reduce their environmental impact efficiently.

Product

This guide provides an overview of the CarbonX platform features and tools designed to help organizations manage greenhouse gas emissions, analyze sustainability data, and automate reporting workflows. Each section highlights key functionalities with representative visuals and brief explanations to ensure an intuitive understanding of the platform’s capabilities.

User Guide

The Terms and Conditions define the legal agreement between CarbonX and its users. This section outlines the rights, responsibilities, and obligations that apply when accessing or using CarbonX products and services. It covers key areas such as account usage, intellectual property, service limitations, and termination policies — ensuring transparency and trust in how we operate.

Terms and Conditions

The Legal Documentation section provides full transparency into the terms, policies, and compliance commitments that govern the use of the CarbonX platform.
It outlines the legal framework that protects both users and the organization, ensuring trust, accountability, and adherence to global data protection and sustainability reporting standards.

Within this section, users can access all official legal materials, including:

Terms of Service – Defines the rules, rights, and obligations governing platform access and use.

Privacy Policy – Explains how user data, including emissions and organizational information, is collected, stored, and protected in compliance with GDPR and other international data privacy regulations.

Data Processing Agreement (DPA) – Details CarbonX’s responsibilities as a data processor and ensures lawful handling of sensitive sustainability information.

Cookie Policy – Describes how cookies and tracking technologies are used to improve user experience and analytics.

Compliance & Certifications – Outlines adherence to environmental, reporting, and security frameworks such as ISO 14064, ISO 27001, and relevant GHG Protocol standards.

This section is intended for legal teams, administrators, and compliance officers who need to review or reference official documentation related to data governance, intellectual property, privacy rights, and usage terms.

By maintaining clear and accessible legal documentation, CarbonX reinforces its commitment to ethical operations, user data protection, and transparent sustainability management.

Legal 

The Getting Started collection walks you through the essentials of setting up and using CarbonX — from your first login to managing multiple facilities and teams. Whether you’re a sustainability beginner or an experienced professional, this section helps you understand the platform’s key features and how to make the most of them. Learn how to set up your organization, explore available plans, invite team members, and begin tracking emissions seamlessly. You’ll also find helpful resources and training materials designed to make onboarding easy and intuitive.

The Product Features FAQ section provides clear, detailed answers to common questions about the core capabilities and tools available in CarbonX.
Here, users can explore how each feature supports their sustainability journey — from emissions data collection and analysis to automated reporting and reduction planning.

Regulation and Policies

CarbonX Registry

Service Level Agreement

This Customer Agreement (“Agreement”) is entered into between the Customer and Carbon Trade AG (“CarbonX”).

“Customer” means the individual or legal entity accepting this Agreement, or on whose behalf this Agreement is accepted.

“CarbonX” refers to Carbon Trade AG, the entity that owns, develops, and operates the CarbonX products and services (“Products”).