Welcome to the CarbonX Help Center
Your complete guide to smarter, faster, and more accurate carbon management. The CarbonX Help Center is your go-to resource for everything you need to manage, measure, and reduce your organization’s greenhouse gas (GHG) emissions. Whether you’re getting started with your first facility or scaling enterprise-wide sustainability operations, this portal offers step-by-step guidance, best practices, and expert insights.
Product
The Product section provides detailed information about CarbonX’s sustainability and carbon management platform. Here you’ll find guidance on core features, modules, and tools — including data tracking, emissions reporting, automation, and analytics — designed to help organizations measure, manage, and reduce their environmental impact efficiently.
13 articles
User Guide
This guide provides an overview of the CarbonX platform features and tools designed to help organizations manage greenhouse gas emissions, analyze sustainability data, and automate reporting workflows. Each section highlights key functionalities with representative visuals and brief explanations to ensure an intuitive understanding of the platform’s capabilities.
18 articles
Terms and Conditions
The Terms and Conditions define the legal agreement between CarbonX and its users. This section outlines the rights, responsibilities, and obligations that apply when accessing or using CarbonX products and services. It covers key areas such as account usage, intellectual property, service limitations, and termination policies — ensuring transparency and trust in how we operate.
2 articles
Legal
The Legal Documentation section provides full transparency into the terms, policies, and compliance commitments that govern the use of the CarbonX platform. It outlines the legal framework that protects both users and the organization, ensuring trust, accountability, and adherence to global data protection and sustainability reporting standards. Within this section, users can access all official legal materials, including: Terms of Service – Defines the rules, rights, and obligations governing platform access and use. Privacy Policy – Explains how user data, including emissions and organizational information, is collected, stored, and protected in compliance with GDPR and other international data privacy regulations. Data Processing Agreement (DPA) – Details CarbonX’s responsibilities as a data processor and ensures lawful handling of sensitive sustainability information. Cookie Policy – Describes how cookies and tracking technologies are used to improve user experience and analytics. Compliance & Certifications – Outlines adherence to environmental, reporting, and security frameworks such as ISO 14064, ISO 27001, and relevant GHG Protocol standards. This section is intended for legal teams, administrators, and compliance officers who need to review or reference official documentation related to data governance, intellectual property, privacy rights, and usage terms. By maintaining clear and accessible legal documentation, CarbonX reinforces its commitment to ethical operations, user data protection, and transparent sustainability management.
8 articles
Help Center
The Getting Started collection walks you through the essentials of setting up and using CarbonX — from your first login to managing multiple facilities and teams. Whether you’re a sustainability beginner or an experienced professional, this section helps you understand the platform’s key features and how to make the most of them. Learn how to set up your organization, explore available plans, invite team members, and begin tracking emissions seamlessly. You’ll also find helpful resources and training materials designed to make onboarding easy and intuitive.
12 articles
FAQ
The Product Features FAQ section provides clear, detailed answers to common questions about the core capabilities and tools available in CarbonX. Here, users can explore how each feature supports their sustainability journey — from emissions data collection and analysis to automated reporting and reduction planning.
19 articles
Regulation and Policies
Regulation and Policies
4 articles