If you encounter any issues with CarbonX, you can access help through various support channels:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; User Guide &amp; Glossary: Available on the platform, this guide provides step-by-step explanations of CarbonX’s functions to assist with troubleshooting.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support Team: For personalized assistance, you can contact our support team at&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:hello@carbonx.credit">hello@carbonx.credit</a>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help Center: Access support articles and submit a request via the&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.carbonx.credit">Help Center</a>&nbsp;on our platform.

How can I get help if I encounter issues with CarbonX?

Your complete guide to smarter, faster, and more accurate carbon management. The CarbonX Help Center is your go-to resource for everything you need to manage, measure, and reduce your organization’s greenhouse gas (GHG) emissions. 

Whether you’re getting started with your first facility or scaling enterprise-wide sustainability operations, this portal offers step-by-step guidance, best practices, and expert insights.  

CarbonX Provenance Standard

Policies and Templates

Terms of Service

Active Methodologies

Acredited Bodies

CarbonX Registry

The Product section provides detailed information about CarbonX’s sustainability and carbon management platform. Here you’ll find guidance on core features, modules, and tools — including data tracking, emissions reporting, automation, and analytics — designed to help organizations measure, manage, and reduce their environmental impact efficiently.

Product

Four specialized AI Agents working together to transform your carbon data into actionable climate intelligence

Intelligence Suite

The Fastest Way to Measure Your Emissions

Carbon Data Assessment

Executive-Grade Clarity on Carbon Performance

Emissions Accounting & Disclosure

Climate Risk & Reporting

From Data to Strategy: Your Smarter Path to Net Zero

Decarbonization & Impact Strategy

CarbonX simplifies the path toward credible, verifiable, and regulation-compliant climate disclosures, ensuring every report reflects the highest standards of accountability and performance.

Regulatory Frameworks

The Complete Net Zero Solution for Financed Emissions

Solutions for - Finance Industry

Cut Costs Without Cutting Corners on Your Net Zero Journey

Solutions for - Manufacturing Industry

Optimize Your Transport Operations with Seamless Data Integration

Solutions for - Transportation Industry

Optimize High-Tech Operations with Accurate GHG Accounting

Solutions for - Technology Industry

Harmonize Your Net Zero Efforts Across All Retail Locations

Solutions for - Retail Industry

Streamline Carbon Management Across Your Global Tourism Destinations

Solutions for - Tourism Industry

Solutions for - Energy Industry

This guide provides an overview of the CarbonX platform features and tools designed to help organizations manage greenhouse gas emissions, analyze sustainability data, and automate reporting workflows. Each section highlights key functionalities with representative visuals and brief explanations to ensure an intuitive understanding of the platform’s capabilities.

User Guide

The Dashboard provides an overview of emissions data and platform insights for users to monitor progress toward sustainability goals.


Dashboard

Data Entry +

Emission Management → Data Inventory

The Results section is the conclusive analytical stage of the Emission Management workflow — where all validated and calculated emissions data converge into a structured, transparent view. This module transforms raw entries and matched factors into final, auditable carbon footprint results, ready for internal analysis, benchmarking, and reporting.

Emission Management → Results

The Emissions Analysis page provides an advanced, multi-dimensional visualization of an organization’s carbon footprint, enabling users to examine, compare, and interpret emission results through multiple international classification frameworks.

Analysis → Emissions

The Comparative Analytics module provides a robust benchmarking environment for analyzing emissions data across facilities and time periods, empowering organizations to measure operational efficiency, evaluate decarbonization performance, and identify regional or temporal trends.

Analysis → Comparative Analytics

The Performance Metrics module enables organizations to assess how their carbon emissions evolve in relation to operational performance and business growth, offering a powerful view of carbon efficiency over time.
By linking emissions data with key business indicators such as revenue or workforce size, this section transforms traditional carbon accounting into a strategic performance assessment tool — aligning environmental progress with financial and organizational realities.

Analysis → Performance Metrics

he Reporting module is the final stage of the sustainability management workflow — transforming verified emissions data into professionally formatted, audit-ready reports that align with international standards and disclosure frameworks. It combines structured reporting tools with AI automation to ensure every report is consistent, accurate, and compliant with leading methodologies such as the GHG Protocol and ISO 14064.

Reporting

The Reduction Recommendations module transforms raw emissions data into actionable, AI-driven decarbonization strategies, empowering organizations to identify and implement effective emission reduction measures across Scopes 1, 2, and 3.

Reduction Plans → Recommendations

The Reduction Targets module is the strategic centerpiece of CarbonX’s decarbonization planning framework, enabling organizations to define, monitor, and validate greenhouse gas (GHG) reduction goals in alignment with international standards and corporate sustainability commitments.

Reduction Plans → Reduction Targets

The Renewable Energy Certificates (RECs) module in CarbonX provides a comprehensive system for recording, verifying, and managing renewable electricity procurement, ensuring that an organization’s renewable energy usage is accurately reflected in its total carbon accounting framework.

Reduction Plans → RECs (Renewable Energy Certificates)

The Organization Settings module serves as the administrative backbone of the CarbonX platform, allowing users — particularly system administrators and sustainability officers — to configure and manage the organization’s core data, operational structure, and performance indicators.

Settings → Organization Settings

The Integrations module allows organizations to seamlessly connect CarbonX with their existing enterprise systems, accounting platforms, and invoicing tools, creating a unified data ecosystem that automates sustainability data collection and enhances emissions tracking accuracy.

Settings → Integrations

The Facility Management module in CarbonX provides a centralized environment for recording, organizing, and managing all operational sites of an organization — from corporate headquarters and regional offices to warehouses, manufacturing plants, and distribution centers.

Settings → Facility Management

The User Access and Management module in CarbonX is a central control system that enables administrators to manage user permissions, assign facility access, and maintain operational accountability across the platform.

Settings → User Access and Management

The Contact Management module in CarbonX provides a centralized and structured repository for managing all key stakeholder and partner contact information involved in sustainability operations, carbon accounting, and reporting workflows.

Settings → Contact Management

The Calculation Settings module is the cornerstone of CarbonX’s emissions computation framework — providing administrators with full control over how greenhouse gas (GHG) emissions are calculated, standardized, and validated across the organization.

Settings → Calculation Settings

The Automations module lets you build scheduled, rule-based workflows that take repetitive reporting and coordination off your team’s plate. With a few clicks, you can automatically generate reports, deliver them to stakeholders, and notify collaborators on a recurring schedule or for defined periods — ensuring your sustainability operations are timely, consistent, and audit-ready.

Automations

The Terms and Conditions define the legal agreement between CarbonX and its users. This section outlines the rights, responsibilities, and obligations that apply when accessing or using CarbonX products and services. It covers key areas such as account usage, intellectual property, service limitations, and termination policies — ensuring transparency and trust in how we operate.

Terms and Conditions

Service Level Agreement

This Customer Agreement (“Agreement”) is entered into between the Customer and Carbon Trade AG (“CarbonX”).

“Customer” means the individual or legal entity accepting this Agreement, or on whose behalf this Agreement is accepted.

“CarbonX” refers to Carbon Trade AG, the entity that owns, develops, and operates the CarbonX products and services (“Products”).

Customer Agreement

The Legal Documentation section provides full transparency into the terms, policies, and compliance commitments that govern the use of the CarbonX platform.
It outlines the legal framework that protects both users and the organization, ensuring trust, accountability, and adherence to global data protection and sustainability reporting standards.

Within this section, users can access all official legal materials, including:

Terms of Service – Defines the rules, rights, and obligations governing platform access and use.

Privacy Policy – Explains how user data, including emissions and organizational information, is collected, stored, and protected in compliance with GDPR and other international data privacy regulations.

Data Processing Agreement (DPA) – Details CarbonX’s responsibilities as a data processor and ensures lawful handling of sensitive sustainability information.

Cookie Policy – Describes how cookies and tracking technologies are used to improve user experience and analytics.

Compliance & Certifications – Outlines adherence to environmental, reporting, and security frameworks such as ISO 14064, ISO 27001, and relevant GHG Protocol standards.

This section is intended for legal teams, administrators, and compliance officers who need to review or reference official documentation related to data governance, intellectual property, privacy rights, and usage terms.

By maintaining clear and accessible legal documentation, CarbonX reinforces its commitment to ethical operations, user data protection, and transparent sustainability management.

Legal 

At CarbonX, our mission is to empower you and your team to do your best work — every day. To make this possible, we’re committed to keeping our products and services reliable, fast, and distraction-free.

To help us maintain that standard, we ask all users to use CarbonX responsibly. This means avoiding misuse or abuse of our products, services, and infrastructure. To clarify what we mean by “misuse” or “abuse,” we’ve established this Acceptable Use Policy. It outlines the behaviors and activities that are not permitted when using CarbonX.

Acceptable Use Policy

This Third-Party Code Policy supplements the CarbonX Customer Agreement (or any other agreement entered into between the Customer and CarbonX, collectively referred to as the “Agreement”). Capitalized terms used but not defined in this Policy have the meanings assigned to them in the Agreement.

Third-Party Code Policy

CarbonX respects and protects the intellectual property rights of copyright and trademark owners, as outlined in this Policy.
This Policy is incorporated by reference into the CarbonX User Agreement (the “Agreement”).
Unless otherwise defined herein, all capitalized terms have the meanings assigned to them in the Agreement or related CarbonX legal documents.

Copyright And Trademark Infringement Notification

Security is a core component of CarbonX’s platform, products, and operations.
This document outlines CarbonX’s comprehensive security program, including our certifications, policies, and physical, technical, organizational, and administrative controls (collectively, the “Security Measures”). These measures are designed to protect Customer Data from unauthorized access, destruction, use, modification, or disclosure, and to ensure the confidentiality, integrity, and availability of our services.

Technical and Organizational Security Measures

This Data Processing Addendum (“DPA”) supplements the CarbonX Customer Agreement, or any other written agreement entered into between the Customer and CarbonX governing the Customer’s use of CarbonX’s Products, Cloud Services, and any related Support or Advisory Services (collectively, the “Agreement”).

Data Processing Addendum

Carbon Trade AG (“CarbonX,” “we,” “our,” or “us”) is committed to protecting the privacy and security of all personal data in full compliance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679.

GDPR Compliance Statement for CarbonX

What This Policy Covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy explains how Carbon Trade AG (“CarbonX,” “we,” “us,” or “our”) handles your personal information when you interact with us or use our products and services.

Privacy Policy

CarbonX and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons.

Cookie Policy

The Getting Started collection walks you through the essentials of setting up and using CarbonX — from your first login to managing multiple facilities and teams. Whether you’re a sustainability beginner or an experienced professional, this section helps you understand the platform’s key features and how to make the most of them. Learn how to set up your organization, explore available plans, invite team members, and begin tracking emissions seamlessly. You’ll also find helpful resources and training materials designed to make onboarding easy and intuitive.

Help Center

GHG Accounting in CarbonX provides a complete, transparent, and science-based approach to measuring and managing your organization’s greenhouse gas emissions. Built on global standards such as the GHG Protocol, ISO 14064, and IPCC guidelines, CarbonX simplifies the complex process of emissions tracking while ensuring regulatory compliance and data accuracy.

GHG Accounting

How accurate are CarbonX's GHG calculations? And how does it ensure this?

How does the Emission Factor Library work? Which databases are included?

How do I input data for Scope 1, 2, and 3 calculations?

How can I customize emission factors in CarbonX? And what is the benefit of this feature to my calculation?

Following product updates and release notes

Feedback and Improvements

How can I provide feedback on CarbonX?

Providing feedback and participating in user surveys

Support and Community

How CarbonX protects your data (encryption, access controls, audits)

Data Privacy and Security

How does CarbonX protect my data?

Is my company’s data kept confidential?

How does CarbonX ensure responsible AI usage?

Setting and managing emission reduction targets

Emission Reduction

Can I set and track emission reduction targets using CarbonX?

How CarbonX ensures regulatory compliance

Regulatory Compliance

Are the reports generated by CarbonX compliant with regulations, and can they be verified?

Are the calculations I make with CarbonX compliant with regulations?

The Product Features FAQ section provides clear, detailed answers to common questions about the core capabilities and tools available in CarbonX.
Here, users can explore how each feature supports their sustainability journey — from emissions data collection and analysis to automated reporting and reduction planning.